Store policies
Vertics is planned as a UK-only sports store. Please read this information before placing an order.
Vertics ships to United Kingdom addresses only. Orders are prepared after payment is confirmed. Delivery options, estimated delivery times, and any shipping charges will be shown at checkout before an order is placed. Delivery times may vary depending on product availability and courier service.
If an item is eligible for return, it should be unused, in its original packaging, and returned within the stated returns period. For hygiene and safety reasons, some products such as opened supplements may not be returnable unless faulty. Customers should contact Vertics before sending any item back.
Vertics collects customer information needed to provide the store experience, process orders, respond to support requests, and send account or order updates. Payment details should be handled by a secure payment provider. Customer data should not be sold, and marketing messages should only be sent where permission has been given.
Account, order, and support information may include name, email address, delivery details, order contents, customer messages, and consent preferences. Vertics uses this information to operate the store, prevent misuse, provide customer support, and meet legal or tax obligations. Customers can ask for their information to be updated or deleted where the law allows.
Product information, pricing, availability, and delivery details may change over time. Product descriptions are provided for general information and should not be treated as medical advice. Customers are responsible for checking that any product is suitable for their own needs before ordering.
By creating an account or placing an order, customers confirm that the information they provide is accurate and that they are buying for personal lawful use. An order is accepted only when payment is confirmed and Vertics sends an order confirmation. Vertics may refuse or cancel an order where product information is incorrect, stock is unavailable, payment fails, delivery is not possible, or misuse is suspected.
Supplements, training accessories, and exercise equipment should be used responsibly and according to product instructions. Customers should speak to a qualified professional before using supplements or training products if they have a medical condition, are under 18, are pregnant, or are unsure whether a product is suitable.
Vertics only sends promotional emails where a customer chooses to receive them. Transactional emails such as verification codes, order confirmations, delivery updates, support replies, refunds, and security notices may still be sent because they are required to provide the store service.